Main Solution Recruiters : Call Center Representative

Submitted by Jobs Assist admin team on the 11th January 2016.

Permanent Skilled Level position

Cape Town, Western Cape

R6,000pm Basic Salary Neg

Job 1884131 | Ref 0864500600

Cape Town, Western Cape

About The Position

Call Center Representative

Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Core Job Duties:

1.Determines requirements by working with customers.
2.Answers inquiries by clarifying desired information; researching, locating, and providing information.
3.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
5.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
6.Maintains call center database by entering information.
7.Keeps equipment operational by following established procedures; reporting malfunctions.
8.Updates job knowledge by participating in educational opportunities.
9.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills and Qualifications Requirements:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Working Hours: 8am to 5pm – Monday to Friday
Salary R 6000 per month

We’d like to give everyone a chance to apply, but if you don’t hear from us in 2-weeks, please consider your application unsuccessful.

How to Apply

Apply Online