Business Insurance Policy Service Department(PSD) Consultant

Re-Posted by Jobs Assist on the 10th January 2016

Company Telesure Group Services
Reporting To Manager
Job Type Classification Permanent
Location – Town / City Dainfern
Location – Province Gauteng
Salary (Cost To Company) Market Related


An exciting and challenging career opportunity is available in Telesure Group Services within the Policy Administration discipline. The Policy Services Consultant contributes to the organisational goals by providing an after-sales service to customers, as well as utilising cross-selling opportunities of new products, and furthermore, to ensure the data integrity of client information and to build and maintain client and broker relationships.
Position Core Duties & Responsibilities:

1.Operational / Technical / Financial Results:
•Attain and exceed the set up selling target. e.g. amendment SPV, etc
•Ensure effective time utilisation
•Ensure claims are finalised with set parameters (turnaround time, terms and conditions applied accurately

2. Personal Competence Results:
•Ensure effective updating of own product and system knowledge
•FAIS compliance

3.Innovation Results:
•Contribute to optimising work practices and procedures

4.Relationship Results:
•Effectively build and maintain relationships with service providers, colleagues and clients

5.Customer Results:
•Ensure continuous availability to service clients through dealing timeously with enquiries and requests
•Provide accurate information to client and brokers, and keep them informed of new product developments
•Add value to clients through the assurance of adequate coverage
•Resolve issues at first point of client contact (or know where to refer for resolution)
•Ensure customer satisfaction and customer retention
Minimum Job Requirements •Standard 10 / Grade 12 / NQF 4
•Minimum 4 – 6 months call centre experience (client service related)
•Minimum 4 – 6 months experience in short-term insurance industry
•FAIS accredited (60 or more credits)

Application Process:

Apply for Business Insurance PSD Consultant online

Close Date: 2016/01/13